1. Describe four basic needs that customers have. What business or service fulfills those needs for you as a customer in your local area? How do they fulfill each of those needs? 2. What is a social customer? Discuss four characteristics of one. Describe a social customer you know who has most of those characteristics and give examples of why they do. 3. Describe the difference between outsourcing and homeshoring in today’s global customer service environment? How has Covid-19 altered this dynamic in the last year? Give a specific example of a company that has been affected by this? 4. Describe two ways in which diversity in the workplace is advantageous to businesses and give a real-life example of each. Describe two ways in which diversity can be challenging to businesses and give a real-life example of each. 5. Describe each of the following four customer personalities: Analytical, Driver, Amiable, Expressive. Based on the descriptions, produce four customer service scenarios of how you would handle each personality type. 6. Describe each of the following five generations: Mature, Baby Boomers, Generation X, Generation Y, Generation Z. Based on these differences, produce five customer service scenarios of how you would handle each generation. 7. Based on the tips provided in the module for communicating with disabled customers, produce five customer service scenarios in which a CSR demonstrates proper communication with each of the following: a physically disabled customer, a visually impaired customer, a hearing-impaired customer, a mobility-impaired customer, and a speech-impaired customer.
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Trace the causes behind Catholic Christianity and Aztec Triple Alliance to limit the religious knowledge to the elites (for example, Popes, Christian kings and feudal lords in case of Catholic Christianity in Western Europe, and the local elites, priests and kings in case of Aztec Triple Alliance).
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how Immmanuel Wallerstein’s World Systems Theory is being applied in real-life scenarios from manufacturing to production and marketing of a certain product/s. Answer this in not less that 5 and not more than 10 sentences only.
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Choose a specific foreign brand and create a mind map through your chosen product listed below (select only 1): coffee car laptop/ computer/ cellphone hamburger wristwatch shoes After choosing your product and identifying a foreign brand, list down at least 5 main ingredients or raw materials from its manufacturing and identify in which country did each come from. Once you’re done with its manufacturing, list down the countries involved in its production. Finally, identify at least top 5 countries where the product aced in their market.
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